What challenges
are you facing?
Creating a survey website to help caregivers better understand their daily struggles
UNC SILS Master's Practicum Project
Sponsor: Careyaya
8 months
UX design
Frontend development
Why Focus on Caregivers' Struggles?
Being a caregiver isn't easy. It takes a lot out of you.
I became really interested in this topic after seeing friends and family members taking care of their loved ones. Even though I hadn't personally been a caregiver, watching their daily challenges opened my eyes to what they go through. This project means a lot to me because I want to help change how people think about caregiving. It's important that we recognize and support these people who give so much of themselves to help others, often without much recognition or help.
Background
Working with People Who Care
We partnered with Careyaya, a company that does something really meaningful. They connect families who need affordable elder care with pre-health college students who can provide companionship and support. During our collaboration, we spent time with their team to really understand what they're trying to achieve and what tools they need to better support caregivers.
Stakeholder Interview
Careyaya wants to build awareness of caregiver impact
By understanding the challenges caregivers face and the impact of these challenges on their ability to provide care, Careyaya aims to improve support systems and resources for caregivers.
This initiative not only supports the caregivers but also enhances the overall quality of care for the elderly, thereby contributing to the company's mission and growth.
User Interviews
Caregivers need understanding and support
Based on interviews with 13 caregivers, the findings highlight significant challenges.
Personas
Prioritisation
Starting with data to drive caregiver support and business success
The survey helps us collect important information about what makes caregiving hard. By hearing directly from caregivers about their stress levels and daily challenges, Careyaya can better understand what kind of help they actually need. This isn't just about gathering numbers, it's about understanding real people's experiences so we can make changes that truly help both caregivers and the business grow in the right direction.
Survey Design
Enhancing Survey Clarity Through Targeted Question Design
We used insights from caregiver interviews to refine the Caregiver Strain Index while preserving the original structure of the survey. We focused on enhancing question clarity and specificity to better capture the experiences of caregivers. By providing a broader range of specific concerns, we aimed to elicit more detailed responses, helping caregivers to reflect on their experiences more thoroughly.
User Flow
Style Guide
Wireframe
Key Takeaways